Channeling Support: Going beyond basic support tickets


Tech-support is at the heart of any technology company. As a business grows, so does the number of support requests, and the level of customer service/support can make or break a company. The way customers connect and interact with tech-support has been changing over the past decade. Today, customers have become more demanding expecting answers now, not tomorrow or the next day. Long hold times, canned ticket system responses, and email chains are becoming a …

This article was originally published here.


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