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How to set up Apple (Mac) Mail on OS X

This article demonstrates how to set up Apple (Mac) Mail to access an Pixallus Hosting e-mail account. 

  • This article assumes that you have already created at least one e-mail account for your domain. 
  • This article also assumes that you have some basic familiarity with e-mail protocols (SMTP, IMAP, and POP). 

Setting up Apple (Mac) Mail

To configure Apple (Mac) Mail to work with your Pixallus Hosting e-mail account, follow these steps:

  1. Start Mail.
  2. On the Mail menu, click Preferences.
  3. Click the Accounts tab.
  4. Click the + icon.
  5. Under Choose a mail account to add, click Add Other Mail Account, and then click Continue. The Add Account page appears.
  6. In the Full Name text box, type the name that you want to appear on messages you send.
  7. In the Email Address text box, type the e-mail address of the account you created in cPanel.
  8. In the Password text box, type the password for the e-mail account you created in cPanel.
  9. Click Continue. After Mail locates the mail servers, the Incoming Mail Server page appears.
  10. In the Account Type list box, select the type of incoming mail server that you want to use:

    • If you want to use POP, select POP.
    • If you want to use IMAP, select IMAP.

  11. In the Description text box, type a description for the server. The description can be whatever you want. 
  12. In the Incoming Mail Server text box, use one of the following domain names:

    • mail.example.com: Replace example.com with your web site's domain name.

    If you plan on using secure SSL access with POP3 or IMAP (and we strongly recommend that you do), you should use the Pixallus Hosting server name instead of your own domain name. Otherwise, your client application may display security warnings that the shared SSL certificate for the server does not match your web site's domain name.
  13. In the User Name text box, type the full e-mail address for the account (for example, user@example.com).
  14. In the Password text box, type the password for the e-mail account you created in cPanel.
  15. Click Continue. The Outgoing Mail Server page appears.
  16. In the Description text box, type a description for the server. The description can be whatever you want.
  17. In the Outgoing Mail Server text box, use one of the following domain names:

    • mail.example.com: Replace example.com with your web site's domain name.


    If you plan on using secure SSL access with SMTP (and we strongly recommend that you do), you should use the Pixallus Hosting server name instead of your own domain name. Otherwise, your client application may display security warnings that the shared SSL certificate for the server does not match your web site's domain name.
  18. If you want Mail to use any available configured SMTP server, clear the Use only this server check box. Otherwise, select the check box to ensure that Mail only uses the Pixallus Hosting server for SMTP for this account.
  19. Select the Use Authentication check box.
  20. In the User Name text box, type the full e-mail address for the account (for example, user@example.com).

    Although Mail lists the outgoing mail server's User Name and Passwordvalues as optional, they are not optional. If you do not specify your username and password for the outgoing mail server, you will be unable to send messages.
  21. In the Password text box, type the password for the e-mail account you created in cPanel.
  22. Click Continue. Mail checks the connection to the server, and then the Account Summary page appears.
  23. Review the settings, select the Take account online check box, and then click Create. Mail accesses the account and downloads any messages.

    If you are using IMAP, follow these additional steps:

    • Click the Advanced tab.
    • In the IMAP Path Prefix text box, type INBOX.

More Information

For information about how to troubleshoot issues with Mail on OS X, please visit http://support.apple.com/kb/ts3276.

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