To create a new Autoresponder, such as an 'out of office' email: Select Manage Hosting. Select Manage for the package you wish to add the Autoresponder to. S......
With Pixallus all mailboxes have a certain limit on data storage. It's unlikely that you should ever fill this unless you're receiving a lot of spam, or have a......
Email forwarding refers to the operation of re-sending an email message delivered to one email address on to a possibly different email address. There are two t......
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to ano......
MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving' mail server, given in order of priority, where the lower numbers ar......
There are a few very common reasons why you may not be able to send emails. Are your email settings are correct? Make sure the email account username and passw......
Changing passwords for any mailbox can be done through the Pixallus control panel. Log in to pixallus.com/ and select Manage Hosting. Select Manage on the ho......
Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail......
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but c......
SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the control panel. If the domain is registered with us,......
We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a pa......
If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an inc......
For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoin......
Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an hour. Mailbox password changes, webmail access and send......
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and o......
To set up your Pixallus mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select 'Add......
To migrate your emails and mailboxes to Pixallus, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mail......
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: t......
Here's how to set up a Pixallus email on an Android phone or tablet: Open the mail application on your Android device. Select Add New Account and enter the ma......
If you're using Pixallus's mail server but want to route emails via another provider - such as G Suite, Office 365 or Mailchimp - you may need to add a secondar......
