Support Knowledgebase

Our extensive collection of support articles is designed to provide you with the answers you need efficiently and effectively.

The difference between cloud hosting and auto-scaling shared hosting is how they handle growth. Cloud hosting scales by pulling resources from a vast network of......
Every VPS from Pixallus are pre-configured to be accessible using SSH. To connect to your VPS via SSH, you'll need to ensure you have an SSH client available. I......
A VPS can be rebooted using the VPS control panel by following these steps: Select the VPS section from the control panel. Select Options > Manage for the VPS......
To point your domain name to your VPS, you must replace the A record of the domain name to the IP address of the VPS. All you need to do is replace the default......
CAA (Certificate Authority Authorisation) records are DNS (Domain Name System) resource records that specify which certificate authorities (CAs) are authorised......
Sudo is a Linux command that allows a user to run commands as a 'super user', root. The use of the sudo command is not permitted on our shared hosting platform......
The PHP memory_limit is the maximum amount of server memory that each PHP script can use. The official PHP documentation explains this in greater detail. “Thi......
At Pixallus, PHP max upload file size is set to 128M by default. This can be changed through the PHP Configuration option within a hosting package. Head to Ma......
To create a new Autoresponder, such as an 'out of office' email: Select Manage Hosting. Select Manage for the package you wish to add the Autoresponder to. S......