How do I use traceroute?

Traceroute is a tool used for diagnosing network-related issues. It does this by displaying the route to the destination specified – a domain name or an IP address – and records how long it takes packets to reach that destination. Occasionally we may ask you to perform a traceroute. Here’s how to do it on our 3 hosting platforms:

Windows

• Click ‘Start’
• Type in ​Run and then click on the icon that appears (a box should open)
• Type cmd and then press OK to open command prompt
• In the window that appears, type in: tracert yourdomain.com (or the IP address depending on the issue) and then press ‘Enter’.

Apple iOS

• Browse to Applications -> Utilities -> Network Utility -> Traceroute
• Enter the domain or IP address you need to diagnose, then select Trace

Linux

• Open a Terminal window
• Type: traceroute yourdomain.com (or replace ‘yourdomain.com’ with an IP address if requested to do so)